JUMP TO COMMENTS
Previous
Next

Deaf Woman Sues Taco Bell Over Drive-Thru Experience

1075759-11-20160715173544[1]

A deaf New Jersey woman who primarily communicates in sign language is suing Taco Bell, saying she found it difficult, if not impossible, to order two tacos at the fast-food chain’s drive-thru window, the AP reports. Gina Cirrincione claims that on Jan. 11, she wrote her order on a slip of paper and handed it to an employee at a Taco Bell drive-thru pickup window. Her video of the exchange shows an employee trying to explain that orders are placed at the start of the drive-thru. “I will do it this one time,” he then said. “After that, no more.” Cirrincione says on March 15 she again wrote her order on a slip of paper and handed it to a drive-thru employee at a different Taco Bell. The note was returned and the window was shut without the order or an explanation, she said. She said she entered the store and was ignored.

rs_1024x759-160107073312-1024.Taco-Bell.jl.010716[1]

Taco Bell’s drive-thru system requires a customer to hear and speak, making it inaccessible to the deaf in violation of the Americans With Disabilities Act, the lawsuit claims. Taco Bell spokesperson Laura Nedbal said in a statement Friday that the company had not yet received the lawsuit so could not comment on it. However, she added, “Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment.” Cirrincione wants Taco Bell to develop a policy to consider the needs of deaf customers and to train employees about their rights. She also is seeking punitive and compensatory damages.

5713984cc5715.image[1]

SOURCE

JUMP TO COMMENTS
Previous
Next
Please wait...

And Now... A Few Links From Our Sponsors

Do NOT follow this link or you will be banned from the site!